FAQ’s - Cardholders
Activating My Card
Why do I need to provide so much personal information?
The eFundraising Swipe2give card can operate as both a Loyalty card and a Prepaid card (see below). In both situations the participating merchant will swipe your card through their existing EFTPoS terminal. To comply with the conditions of using the EFTPoS system the cards need to be activated with the details of the cardholder as set out in the ‘Activate Your Card’ process.
What do I enter for a Membership Number during the ‘Activate Your Card’ process
This field is optional and you can enter something or leave blank.
Options With Your Card
What are the options for using my card?
Your eFundraising Swipe2give card, once it is activated, can be used as either
- just a Loyalty card where funds are raised through your purchases, or
- both a Loyalty Card and a Prepaid card, where you load (deposit) your card with funds and use it for payment of transactions.
When used for payment of transactions then the Loyalty card aspect described above is automatic
Using Your Card As A Loyalty Card
How does my eFundraising Swipe2give card work?
Your eFundraising Swipe2give Card is to assist you in raising funds for your nominated charity/organisation. Every time you make a purchase from a participating business (as listed in the eFundraising directory) and you spend the minimum requirement (as detailed),you need to present your eFundraising card either as a payment mechanism (Prepaid card) or as a Swipe2give only (Loyalty card). This will trigger the participating business’s contribution.
How do I know that the contribution amount has been made?
You must have spent the minimum requirement at a participating merchant and either used your eFundraising Swipe2give card to pay for purchases or used another form of payment (cash, credit, other debit card) and presented your card for Swipe2give only. The transaction/or swipe is processed using the EFTPoS terminal and this transaction will automatically trigger the business’s agreed contribution.
You will know when this has been done by checking the receipt
(it will be a declined transaction for 5 cents).
You can check your account online – it will show a zero transaction at that participating merchant.
Where can the Swipe2give Card be used?
The eFundraising Swipe2give card however can also be used at participating businesses. When you have spent the agreed Minimum Spend amount, (as detailed on the eFundraising Directory), at a participating business you can present your card for swiping. The card is to be swiped through the EFTPoS terminal. You will be required to enter your PIN. This transaction will automatically trigger the business’s agreed contribution.
There are very few Participating Businesses in my local area – will there be more?
New businesses are being added every day so the number will grow in your area. Initially, the focus was in the Local area was one of the first organisations to launch eFundraising Swipe2give. New participating businesses will be added to the directory on the web site continuously so always check to see the latest list. If you own a business and would like to nominate to be on the directory or if you know of a business that may be interested, get them to register the business online at www.efundraisingdirectory.com.au Its FREE to register.
Does it cost me to Swipe2give only?
No. Where you present your card to be swiped and not used for payment, no amount will be deducted from your card balance. This will, however, record that you have made a transaction ($0.00 amount) and the agreed contribution amount will be paid by the participating business.
Using Your Card As A Prepaid Card
Where can the Swipe2give Card be used?
Your eFundraising Swipe2give card can be used at any business in Australia to pay for goods or services using EFTPoS (accepted at the business’s discretion) where you, the cardholder, has deposited (loaded) funds onto your card. You present your card for payment and swipe through the EFTPOS terminal, select the SAVE button and enter in your 4 digit PIN. The business will only be able to contribute if it is registered in the eFundraising Directory.
Is the balance updated automatically?
Each time you use your eFundraising Swipe2give card as a payment method, the purchase amount is automatically deducted from your card balance as it is swiped through the EFTPoS pinpad and the transaction approved. If the transaction is declined the funds will not be deducted. You will need to check your balance online at www.efundraisingdirectory.com.au to review your balance and transaction history. Declined fees do apply when using the card to pay for goods and services.
What do I do if the EFTPOS pinpad does not approve my payment using my eFundraising Prepaid Card?
Check the following:
- Ask the staff what the message received on the pinpad was e.g. damaged card, incorrect PIN, insufficient funds etc.
- If the EFTPoS network is offline, your card will not be able to be processed and the business will ask you to provide another payment type or come back when the EFTPoS system is up. You cannot use your prepaid card when the system is offline.
- The prepaid card’s magnetic stripe may be damaged. You should refer to the Terms and Conditions of Use received when your card was issued or online at www.efundraisingdirectory.com.au.
- There may be insufficient funds left on your prepaid card to pay for the transaction
- There may be insufficient funds left on your prepaid card to pay for the transaction amount of your purchase. Response message “Insufficient funds” or “refer to issuer”. You will need to check your balance online at www.efundraisingdirectory.com.au.
- Your Swipe2give card has expired. Check the expiry date on the front of the card and refer to the Terms and Conditions of Use.
How can I check my Swipe2give Prepaid Card’s balance?
You can check your card balance and transaction history online at www.efundraisingdirectory.com.au. If there is still a discrepancy with the card you are to refer to the Terms and Conditions for further detailed information. You will not be issued with a hard copy statement at any time.
Do I have to spend the entire amount on my Swipe2give Prepaid Card in a single purchase?
No, you can use your card time and time again to make purchases just so long as there are funds on the card to cover the value of your purchases.
Are there any fees that apply when using my Swipe2give card?
Yes, for example when you use your card for payment fees apply. For a full list of fees and charges please refer to the Terms and Conditions of Use received with your card or online at www.efundraisingdirectory.com.au Can these Swipe2give cards be reloaded with value? Yes, these prepaid cards are reloadable. They are able to be loaded and reloaded with funds via your bank’s online banking website – refer to the Terms and Conditions of Use for detail.
Does a Swipe2give card expire?
Yes, your Swipe2give card will expire as per the expiry date on the front of the card.
Can I withdraw money using my Swipe2give Prepaid Card?
No, the prepaid card can be used until the balance reaches a nil value, no matter how small the balance. No cash out at POS or at ATM’s is available. Please note that if you do attempt this type of transactions that declined fees will apply. Page 3 of 3
Lost Card
What happens if I have lost my Swipe2give card or it was stolen?
If you believe your Card has been lost or stolen, we recommend that you IMMEDIATELY go online to www.efundraisngdirectory.com.au and report this by placing a stop on your Card. To do this you select the tab “Lost/Stolen Card” and follow the instructions. Upon successful suspension of your Card, all transactions will be blocked and even if you should find your Card you will not be able to use it until you have spoken with us to reactivate your card.
Also, upon successful suspension of your Card, an email will be automatically generated to us. We will use our best endeavours to contact you within 24 hours of the next business day (of when you placed the stop on your Card) to arrange either a replacement card to be issued or your card to be reactivated in circumstances where you have found it. Fees and charges may apply, please refer to the Terms and Conditions provided with your card or online at www.efundraisingdirectory.com.au.
Terms & Conditions
Are there Terms & Conditions that apply to the Swipe2give card?
Yes, the cardholder Terms & Conditions were sent with your card and are also available for you to view online at www.efundraisingdirectory.com.au | 